Honest review about a great stay, but even great hotels have margin for improvement ! As I m convinst you grow the most from happy but demanding / critical clients here are my findings □ First things first, from the moment we arived we noticed the enormous presents of family with kids, which we pesonaly want to avoid amap during holidays. Overall, I would give this hotel a 4 star rating. The rooms definitely need an update or repairs. Water was leaking from the showers into the room or hallway. The rooms were not properly dehumidified and the sheets were often wet. There were some issues with the room, such as the phone not working and we could not control the AC (it was always going to 20 degrees, which was too cold for us). The pool section is very dated, the floor ceramic is cracked and the kids pool always had sand in it. The beach is gorgeous, there are sufficient places to sit in the shade. Réservations at restaurants were also not possible (except for one) and lineups were pretty big after 7pm. Room service is much better than the buffet dinner. They have a pasta bar for lunch and dinner which is decent. The meat sections at the bar is very limited, there are not many choices, but their salads and fruits were very fresh and tasty. In the steakhouse, we had an incident where we found a large plastic packet inside an empanada - no one came to apologize or anything. The wine was horrible, every restaurant had the same brand of wine but they all tasted differently. When asking for drinks at the restaurants, we could not benefit from the upgraded drinks (for the club preferred), we were told we have to go get them ourselves). We had to ask multiple times to be served with water or coffee, sometimes at dinner the waiter would come present himself and then not show ip for 45 minutes. Entertainment for adults was nice, every night there was a different show in their theatre. They air youtube videos for 15 minutes and then there is a "cinema night" where the kids watch movies at the kid's club. We felt like we paid for that option for nothing, since everyone was able to go into those bars, they did not ask us if we were club preferred. The club preferred privilege allowed us to go to certain bars (which had better alcohol brands like chivas, black label, gran marnier). It allows a buttler who was reachable over Whatsapp and could answer our questions. The club preferred extra option is not worth it. We booked a semi ocean view for 13 days, in the club preferred section. Overall, we do not expect to go back there.Hi, this was advertised as a 5 star hotel, but it is far from that. At the preferred reserved pool it was allowed for vacationners to play their music, which is unacceptable and these people should have been told to go to the other pool or turn off their music. In addition we ordered a few bottles from the preferred lounge and the ones we finally received after being given the run around for a couple hours were not the correct ones, then were told they didn't have. The only persone which we believe gave us good service is Flor who works for Unlimited Vacation Club. Only a very few good waiters most of them seemend bothered when we would request drinks. We would always get our wine half way through our meals. The waiting time at restaurants before getting served our food once ordered was quite long. Lack of towels in the room, had to ask may times for face cloths. The butler was not very good, everytime we asked for something it always seemed like it was very hard to do (dining reservation at the hotel). Had to ask a 4 times before I went to see a cleaning lady and asked to borrow her spray. This was by far the worst experience we have had with our Unlimited Time share. We lost almost an hour but then they prepared one of the Bale for us. When we went there they couldn't see our reservation, we checked with our butler and the reception a night ago. We booked Bale Belong All Day with full breakfast for two at Breathless. The buffet at Now Onyx is a better option comparing to special restaurants. We had dinner at Mercure and Bluewater Grill at Now Onyx and Picante at Breathless. The nightlife is better at Breathless, there's a small casino there also. Because they are sister resorts you can go to Breathless and use their facilities also. If you want to calmer water you can go to the next resort Breathless. However, they clean all the seaweeds every morning. Because of the constant wind, the ocean was always wavy and there was a lot of seaweed. They also gave us a room with the swim-up pool with a jacuzzi outside. Because we booked it through a travel website they upgraded us to the Preferred Club.
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